Refund policy

At CuddlePillow.space, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

Free Returns

All eligible returns include free return shipping.

Eligibility

Items must:

• Be returned within 30 days of delivery.
  
• Be unused or gently used.
  
• Be clean and free from excessive damage.
  
• Include original packaging whenever possible.
  
• Include all accessories and components.
  

Non-Returnable Items

Returns cannot be accepted for:

• Personalized or customized products.
  
• Items intentionally damaged after delivery.
  
• Products returned beyond the 30-day period.
  
• Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs of the issue. We will gladly provide a replacement or full refund.

Refund Process

After your returned item is received and inspected:

Approved refunds are issued to your original payment method.
Processing typically takes 5–10 business days depending on your financial institution.
Exchanges

If you'd like a different item, we recommend requesting a return and placing a new order.

For assistance, contact: support@CuddlePillow.space